Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and EVOFEL ("Evofel," "we," "us," or "our"), a company incorporated under the laws of Nigeria, regarding your use of our website, services, and training programs.

By accessing our website at www.evofel.com, engaging our ICT and Engineering services, participating in our training programs, or using our Pearson VUE testing facilities, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services or access our website.

About EVOFEL

EVOFEL is Nigeria's leading ICT and Engineering solutions provider, established in 2009. We are:

• • One of the few OEM ambassadors in Nigeria since 2009
• • An official Pearson VUE Authorized Testing Center
• • Partners with 25+ global technology companies including Microsoft, Cisco, IBM, and Oracle
• • Specialists in business process automation, infrastructure development, and GIS solutions
• • Providers of professional training and certification services

Services and Scope

ICT Solutions

• • Business Process Automation and system integration
• • IT Infrastructure design, implementation, and management
• • Custom software development and cloud solutions
• • Cybersecurity assessments and implementations
• • Technology consulting and strategic planning

Engineering Solutions

• • Infrastructure data management using Geographic Information Systems (GIS)
• • Civil engineering consulting for public and private sectors
• • Sustainable infrastructure development and project management
• • Construction services and engineering implementations

Training and Certification

• • Official Pearson VUE certification testing for major technology vendors
• • Corporate training programs and skills development workshops
• • Professional certification preparation courses
• • Technology adoption and change management training

User Responsibilities and Conduct

Acceptable Use

By using our services, you agree to:

• • Provide accurate and complete information when requested
• • Use our services only for lawful business purposes
• • Respect intellectual property rights of Evofel and third parties
• • Maintain confidentiality of login credentials and account information
• • Comply with all applicable Nigerian laws and regulations

Prohibited Activities

You may not:

• • Use our services to transmit harmful, illegal, or inappropriate content
• • Attempt to gain unauthorized access to our systems or networks
• • Interfere with or disrupt our services or servers
• • Share or resell our proprietary training materials without authorization
• • Impersonate Evofel or misrepresent your relationship with us
• • Use automated systems to access our website without permission

Service Agreements and Deliverables

Project Engagements

For ICT and Engineering projects, specific terms will be outlined in separate Service Agreements that include:

• • Detailed scope of work and deliverables
• • Project timelines and milestone schedules
• • Payment terms and fee structures
• • Client responsibilities and resource requirements
• • Acceptance criteria and quality standards

Training Services

Training and certification services are subject to:

• • Registration Requirements: Advanced booking and payment for training slots
• • Attendance Policies: Minimum attendance requirements for certification eligibility
• • Exam Policies: Pearson VUE testing center rules and regulations apply
• • Certification Validity: Certificates follow vendor-specific expiration and renewal requirements

Performance Standards

We commit to:

• • Deliver services according to industry best practices and standards
• • Maintain professional competency through continuous training and certification
• • Provide timely communication and project updates
• • Ensure confidentiality and security of client information

Payment Terms and Conditions

Fees and Payment

• • Project Fees: As specified in individual Service Agreements, typically structured with milestone payments
• • Training Fees: Payable in advance of course commencement or exam scheduling
• • Consultation Fees: Charged at agreed hourly or daily rates
• • Currency: All fees are quoted and payable in Nigerian Naira (₦) unless otherwise specified

Payment Terms

• • Invoicing: Net 30 days from invoice date unless otherwise agreed
• • Late Payments: Subject to 2% monthly service charge on overdue amounts
• • Dispute Resolution: Payment disputes must be raised within 10 business days of invoice receipt
• • Suspension of Services: We reserve the right to suspend services for accounts 60+ days overdue

Refund Policy

• • Training Refunds: Available up to 48 hours before course start date, subject to 15% administrative fee
• • Exam Refunds: Subject to Pearson VUE policies and vendor-specific terms
• • Project Refunds: Governed by specific Service Agreement terms
• • Exceptional Circumstances: Refunds may be considered for documented emergencies or force majeure events

Intellectual Property Rights

Evofel's Intellectual Property

We retain ownership of:

• • Methodologies: Our proprietary business processes, frameworks, and implementation approaches
• • Training Materials: Course content, presentations, and educational resources we develop
• • Software Solutions: Custom applications and tools created for service delivery
• • Documentation: Templates, guides, and knowledge base materials

Client Intellectual Property

We respect and protect your intellectual property:

• • Confidentiality: All client information and business processes remain confidential
• • Data Ownership: You retain ownership of all data and information provided to us
• • Work Product: Deliverables created specifically for you become your property upon full payment
• • License Rights: We retain rights to use generalized learnings to improve our services

Third-Party Rights

We respect third-party intellectual property including:

• • Partner Technologies: Microsoft, Cisco, IBM, Oracle, and other vendor products and trademarks
• • Licensed Software: All software solutions are properly licensed and compliant
• • Certification Materials: Training content follows vendor licensing agreements

Warranties and Disclaimers

Service Warranties

Evofel warrants that:

• • Services will be performed with professional skill and care consistent with industry standards
• • We maintain appropriate qualifications, certifications, and expertise for delivered services
• • All work will conform to specifications outlined in Service Agreements
• • We will correct any defects in deliverables at no additional cost if reported within 7 days

Disclaimers

EXCEPT AS EXPRESSLY STATED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE SPECIFICALLY DISCLAIM:

• • Results Guarantees: We cannot guarantee specific business outcomes or performance improvements
• • Third-Party Systems: Compatibility or performance of third-party software and hardware
• • Certification Results: Individual exam performance and certification achievement
• • Technology Changes: Impact of vendor updates, patches, or technology evolution

Limitation of Liability

Liability Limits

IN NO EVENT SHALL EVOFEL'S TOTAL LIABILITY EXCEED THE AMOUNT PAID BY CLIENT FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM, OR ₦1,000,000, WHICHEVER IS LESS.

Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• • Indirect Damages: Lost profits, business interruption, or opportunity costs
• • Data Loss: Unless directly caused by our gross negligence or willful misconduct
• • Third-Party Actions: Claims or damages arising from third-party software or services
• • Force Majeure: Events beyond our reasonable control including natural disasters, government actions, or infrastructure failures

Indemnification

Client agrees to indemnify Evofel against claims arising from:

• • Client's use of deliverables in violation of these Terms
• • Client's breach of confidentiality or intellectual property rights
• • Modifications to our deliverables made by Client or third parties
• • Client's failure to implement recommended security measures

Confidentiality and Data Protection

Mutual Confidentiality

Both parties agree to:

• • Protect Confidential Information: Maintain strict confidentiality of sensitive business information
• • Limited Use: Use confidential information only for the purpose of service delivery
• • Access Controls: Limit access to authorized personnel with legitimate business need
• • Return of Information: Return or destroy confidential information upon request or project completion

Data Protection Compliance

We maintain compliance with:

• • Nigerian Data Protection Regulation (NDPR) requirements
• • International data protection standards and best practices
• • Industry-specific security requirements (banking, healthcare, government)
• • Partner and vendor data handling requirements

Termination

Termination Rights

Either party may terminate:

• • For Convenience: With 30 days written notice for ongoing service agreements
• • For Breach: Immediately upon material breach if not cured within 15 days of notice
• • For Non-Payment: Evofel may terminate for payments overdue beyond 60 days
• • For Insolvency: Upon bankruptcy, insolvency, or assignment for benefit of creditors

Effects of Termination

Upon termination:

• • Payment Obligations: Client remains liable for all services performed through termination date
• • Work Product: Evofel will deliver completed work product upon full payment
• • Confidential Information: Mutual obligations survive termination indefinitely
• • Transition Support: Reasonable cooperation to ensure smooth transition (subject to additional fees)

Governing Law and Dispute Resolution

Nigerian Law

These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Anambra State shall have exclusive jurisdiction over any disputes arising from these Terms.

Dispute Resolution Process

1. 1. Direct Negotiation: Parties will attempt to resolve disputes through good faith negotiations for 30 days
2. 2. Mediation: If negotiation fails, disputes will be submitted to mediation under the Lagos Court of Arbitration rules
3. 3. Arbitration: Unresolved disputes will be settled by binding arbitration under Nigerian arbitration law
4. 4. Court Proceedings: Only after exhausting alternative dispute resolution methods

Emergency Relief

Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information without following the dispute resolution process.

General Provisions

Updates and Modifications

We reserve the right to update these Terms as needed to reflect:

• • Changes in our services or business practices
• • Legal or regulatory requirements
• • Industry standards and best practices
• • Technology advancements and security improvements

Material changes will be communicated via email or website notice 30 days in advance. Continued use of our services constitutes acceptance of updated Terms.